Support

We're here to help.

Real support from real people. If something isn't working, reach out and we'll get it sorted.

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Email Support

Reach us at

support@alvin-media.com
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Response Time

We typically reply within

24 hours

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Refunds

30-day money-back guarantee.

Refund policy โ†’
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Setup Help

Stuck during installation?

Get setup help โ†’

Quick Start Guide

If you just downloaded Ally OS, here's what to do next.

1

Open the installer

Windows: Double-click the .exe file. Mac: Drag Ally OS to your Applications folder and open it. The setup wizard will guide you from there.

2

Get an API key

Ally OS needs an API key from an AI provider. We recommend OpenAI for easiest setup โ€” create a free account, generate a key, and paste it into Ally OS. You can also use Anthropic Claude.

3

Meet your Operations Ally

Ally OS opens to your Operations Ally. Tell it what you need โ€” research, drafting, planning. Start with something simple like "Summarize my goals for this week."

4

Add more Allies (optional)

Buy Persona Packs from the Persona Store. Download the persona file, drop it into your Ally OS directory, and it appears automatically.

Common Questions

Quick answers to the questions we hear most often.

Do I need to be technical to use Ally OS?

No. If you can install any other app on your computer, you can install Ally OS. The setup wizard walks you through every step in plain English.

Is my data private?

Yes. Ally OS runs locally on your computer. Your conversations go directly from your machine to your chosen AI provider โ€” we don't sit in the middle, and we don't store your conversations or data on our servers.

What operating systems are supported?

Windows 10 and 11, plus macOS 11 or later (Apple Silicon and Intel Macs).

What is an API key and do I need to pay for it?

An API key lets Ally OS connect to AI models like OpenAI or Anthropic Claude. Usage charges come directly from your provider โ€” for most people, costs stay very low for typical daily use. You pay your provider directly.

Can I use Claude instead of OpenAI?

Yes โ€” Ally OS supports OpenAI, Anthropic Claude, and other providers. OpenAI is the default recommendation for easiest setup, but you can switch in settings after installation.

Do Persona Packs come with Ally OS?

Ally OS Starter Pack ($39) includes the Operations Ally โ€” your default guide. Additional Persona Packs (Social Media, Fitness, Office) are $29 each. Custom Allies are $69 made-to-order.

What's the refund policy?

30-day money-back guarantee. If Ally OS doesn't work for you, email support@alvin-media.com and we'll refund you โ€” no questions, no friction. You keep the software either way.

Do you offer custom builds for businesses?

Yes โ€” email support@alvin-media.com with your requirements. We build custom Allies ($69) and custom playbooks for specific domains and workflows.

Refund Policy

Simple. Fair. No tricks.

Every Alvin Media product comes with a 30-day money-back guarantee. If Ally OS, a Persona Pack, or a Playbook doesn't work for you โ€” for any reason โ€” email support@alvin-media.com within 30 days of purchase.

We'll refund you. No questions asked. No retention scripts. No friction.

Why? Because software you can't use isn't software โ€” it's frustration. If our stuff doesn't work for you, keeping your money isn't right. Simple as that.

Still have questions?

We answer emails. Real people, real responses.

Email Support โ†’