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If you just downloaded Ally OS, here's what to do next.
Windows: Double-click the .exe file. Mac: Drag Ally OS to your Applications folder and open it. The setup wizard will guide you from there.
Ally OS needs an API key from an AI provider. We recommend OpenAI for easiest setup โ create a free account, generate a key, and paste it into Ally OS. You can also use Anthropic Claude.
Ally OS opens to your Operations Ally. Tell it what you need โ research, drafting, planning. Start with something simple like "Summarize my goals for this week."
Buy Persona Packs from the Persona Store. Download the persona file, drop it into your Ally OS directory, and it appears automatically.
Quick answers to the questions we hear most often.
No. If you can install any other app on your computer, you can install Ally OS. The setup wizard walks you through every step in plain English.
Yes. Ally OS runs locally on your computer. Your conversations go directly from your machine to your chosen AI provider โ we don't sit in the middle, and we don't store your conversations or data on our servers.
Windows 10 and 11, plus macOS 11 or later (Apple Silicon and Intel Macs).
An API key lets Ally OS connect to AI models like OpenAI or Anthropic Claude. Usage charges come directly from your provider โ for most people, costs stay very low for typical daily use. You pay your provider directly.
Yes โ Ally OS supports OpenAI, Anthropic Claude, and other providers. OpenAI is the default recommendation for easiest setup, but you can switch in settings after installation.
Ally OS Starter Pack ($39) includes the Operations Ally โ your default guide. Additional Persona Packs (Social Media, Fitness, Office) are $29 each. Custom Allies are $69 made-to-order.
30-day money-back guarantee. If Ally OS doesn't work for you, email support@alvin-media.com and we'll refund you โ no questions, no friction. You keep the software either way.
Yes โ email support@alvin-media.com with your requirements. We build custom Allies ($69) and custom playbooks for specific domains and workflows.
Simple. Fair. No tricks.
Every Alvin Media product comes with a 30-day money-back guarantee. If Ally OS, a Persona Pack, or a Playbook doesn't work for you โ for any reason โ email support@alvin-media.com within 30 days of purchase.
We'll refund you. No questions asked. No retention scripts. No friction.
Why? Because software you can't use isn't software โ it's frustration. If our stuff doesn't work for you, keeping your money isn't right. Simple as that.